At Wael Pharma, we value the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website waelpharma.com, purchase our products (including SOLIWAN and Vital-Man), join our membership program, or otherwise interact with us.
1. Information We Collect
1.1 Information You Provide to Us
- Name, email address, phone number, and postal/delivery address
- Membership registration details
- Order and billing information when you purchase a product
- Messages you send us via contact forms, WhatsApp, or email
- Health-related preferences you voluntarily share during a consultation
1.2 Information Collected Automatically
- IP address, browser type, and device information
- Pages visited, time spent on site, and referring website
- Cookies and similar tracking technologies (see Section 5)
Note: We do not knowingly collect sensitive medical records. Any health information you choose to share with our pharmacists is used solely to provide you with appropriate product guidance and consultation.
2. How We Use Your Information
- To process and deliver your orders
- To manage your membership benefits, discounts, and priority consultations
- To respond to inquiries and provide customer support
- To send you updates, health tips, and promotional offers (only if you have opted in)
- To improve our website, products, and services
- To comply with applicable legal and regulatory requirements
3. How We Share Your Information
We do not sell your personal information. We may share it only in the following circumstances:
- With trusted courier and delivery partners to fulfill orders
- With payment processors to complete transactions securely
- With service providers who help us operate our website (e.g., hosting, analytics)
- When required by law, regulation, or a valid legal request from Pakistani authorities
- To protect the rights, safety, or property of Wael Pharma, our customers, or the public
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control or disable cookies through your browser settings; however, this may affect certain features of the website.
6. Your Rights & Choices
- You may request access to, correction of, or deletion of your personal information
- You may opt out of promotional emails or messages at any time
- You may withdraw membership at any time by contacting us
To exercise any of these rights, please contact us using the details below.
7. Children’s Privacy
Our website and services are not directed at children under 18. We do not knowingly collect personal information from minors without parental consent.
8. Third-Party Links
Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices or content of these external sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised “Last Updated” date.
10. Governing Law
This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan, including applicable data protection regulations.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out:
📍 Wael Pharmaceutical (Pvt.) Ltd.
Plot 65/1/11, Rafa-e-Aam Society, Malir Halt, Karachi, Sindh, Pakistan
📞 +92 303 6661373
✉ info@waelpharma.com
🕑 Available 24/7