Welcome to Wael Pharma. These Terms & Conditions (“Terms”) govern your access to and use of our website waelpharma.com, our products (including SOLIWAN and Vital-Man), our membership program, and any related services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. About Us
Wael Pharmaceutical (Pvt.) Ltd. is a pharmaceutical and healthcare company based at Plot 65/1/11, Rafa-e-Aam Society, Malir Halt, Karachi, Sindh, Pakistan, offering health supplements and related wellness products and consultation services.
2. Eligibility
- You must be at least 18 years old to place an order or register for membership on our website
- By using our website, you confirm that the information you provide is accurate and complete
- You are responsible for maintaining the confidentiality of any account or membership credentials
3. Products & Health Disclaimer
Important: Our products, including SOLIWAN, are dietary/nutritional supplements and are not intended to diagnose, treat, cure, or prevent any disease. Please consult a qualified healthcare provider before use, especially if you have an existing medical condition, are pregnant/nursing, or are taking other medications.
- Product descriptions, images, and claims on our website are for informational purposes only
- Results may vary from person to person
- We reserve the right to modify product formulations, packaging, and pricing at any time without prior notice
4. Orders & Payments
- All orders placed through our website are subject to acceptance and availability
- Prices are listed in Pakistani Rupees (PKR) unless otherwise stated and may change without notice
- We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or errors in pricing/product information
- Payment must be completed through the payment methods made available on our website or agreed upon at the time of order
5. Membership Program
- Membership benefits include discounts, priority consultations, and early access to products, as described on our website
- Membership benefits are non-transferable and intended solely for the registered member
- We reserve the right to modify, suspend, or discontinue membership benefits at any time
- Members may cancel their membership at any time by contacting us
6. Shipping & Delivery
We aim to process and deliver orders in a timely manner through trusted courier partners. Delivery timeframes are estimates only and may vary due to factors beyond our control, such as courier delays or incorrect address information provided by the customer.
7. Returns & Refunds
- For health and safety reasons, opened or used supplement products cannot be returned
- If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery for assistance
- Approved refunds will be processed to the original payment method within a reasonable timeframe
8. Intellectual Property
All content on this website, including text, graphics, logos, product names (such as SOLIWAN), and images, is the property of Wael Pharmaceutical (Pvt.) Ltd. and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use our content without prior written permission.
9. Testimonials
Testimonials displayed on our website reflect individual experiences and opinions. They are not guarantees of specific results, and individual outcomes may vary.
10. Limitation of Liability
To the fullest extent permitted by law, Wael Pharma shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability for any claim shall not exceed the amount paid by you for the relevant product or service.
11. Third-Party Links
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the content, accuracy, or practices of these external websites.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices, products, or legal requirements. Continued use of our website after changes are posted constitutes your acceptance of the revised Terms.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Karachi, Pakistan.
14. Contact Us
If you have any questions about these Terms & Conditions, please reach out:
📍 Wael Pharmaceutical (Pvt.) Ltd.
Plot 65/1/11, Rafa-e-Aam Society, Malir Halt, Karachi, Sindh, Pakistan
📞 +92 303 6661373
✉ info@waelpharma.com
🕑 Available 24/7